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Membership

 

How do I become a member?
You will see the "member operations" section in the top right corner of each page. Click on the
“Become a new member” button in the window that opens when you come on it and follow the
steps.
How do I login?
In the upper-right corner of each page, you will see the "login / become a new member" section.
Click on the “log in” button in the window that opens when you come on it and follow the steps.


I forgot my password. What should I do?
Send your membership email by clicking “forgot password” in the “Login” section. Instructions to
change your password will be sent to your email address.


Can I order without a member?
Of course, for this, after adding products to the cart, you should select ‘Click to make purchases
without membership’ from the complete shopping tab.


How do I update my membership information?
You can update your membership information in the “My membership Information” section
under the “My Account” menu.


I don't want to get emails and SMS. Can I change my communication permit?
You can manage your permissions in the “mail newsletter subscription” section on the My
Account page.


What are my favorites? How do I use it?
When browsing our website, you can add your favorite products to my favorites by clicking on the
“heart” icon. In this way, you can easily access products from the “My Favorites” section on the
“My Account” page. From this page, you can remove the products that you have added to your
favorites.


Can I cancel my membership?
You can terminate your membership by contacting us at the phone number or email address
indicated on our www.gelinurunleri.com site.

 
 
Order

How can I find the product I'm looking for?
You can find the product you are looking for in the search section or categories at the top of the
page.


How do I create an order?
After adding products to your cart, click on the “go to Cart” button in the pop-up “cart” menu in
the upper-right corner. After clicking on the “complete shopping” button on the cart page that
opens, you can create your order by selecting the delivery address and completing the payment
step.


Where can I see my previous orders?
You can see your previous orders in the “My Orders” section under the “My Account” menu.


The product I bought was not delivered. What should I do?
If your product delivered to the cargo did not reach you within 3 business days (7 days for
overseas orders), you can find out its status by calling our customer relations or sending an e-
mail. You can also check your delivery status via the cargo website with the cargo tracking
number.


I've placed my order, but I'd like to change my delivery address. What should I do?
You can find out if your products have been shipped by calling us at the number on our website
or by typing on our WhatsApp line, and you can change the address if they have not yet been
shipped.


 Can I add or remove products after creating my order?

It is not possible to add or remove products because we cannot make changes to the invoice
amount after making your payment.


My order has not been completed. But payment was received. What should I do?
For all problems that occur when you place an order, you can ask for help by calling us at the
number on our website or sending an email.


What's the status of my order?
You can follow your order status in the “My Orders” section on the “My Account” page.


The product in my order came broken. What should I do?
Be sure to note that the cargo box and packaging are undamaged when delivering your order if
there is damage to the cargo package (crush, tear, etc.) do not take delivery of your cargo by
keeping a record if there is and please contact us. Check that all products contained in the box
are complete and undamaged. If the delivery is missing or damaged, do not take delivery of your
cargo by keeping a record.


How many items can I order from one product?
gelinurunleri.com is designed for end consumers' use, you can buy as much as you want from
the same product in one basket.


I want to increase or decrease the number of products I will order. What should I do?
If you want to change the order number of your product, you can use the “+”, ” - “ keys. You can
also change pieces in your basket.


Can I change the product I ordered? Can I return it?
To return or exchange your purchase on our website; you must return products without
destroying/breaking without with the form you have received in your delivery within 14 days
from the date of delivery with your invoice. It is necessary to create a re-order for new requested
products. Products purchased through our website are exchanged and refunded from our stores.
In order to make operations in our stores, you must have a receipt or invoice with you. For
products that do not have receipts or invoices, no operations can be performed in the system. It
is not possible to request the return of jewelry accessories due to hygiene and products prepared
in accordance with the buyer's wishes or clearly for his personal needs, which are not suitable for
return in their nature, in accordance with the regulation on distance sales contracts.


How long and how can I exercise my right of withdrawal?
In order to use your right to withdraw your order from our website, you must contact our
customer service and submit your request within 14 days from the date of delivery without
destroying/disrupting the products you have received, without any civil or criminal liability and
without any justification. For problems with overseas orders, please contact us via WhatsApp.


PAYMENT

How can I make payment?
You can pay by Visa and Mastercard credit cards.

How do you ensure card security?
TSL 1.0 and SSL 3.0 256-BIT Transport Layer Security (TLS), formerly called Secure Sockets Layer
(SSL), is an encryption protocol that supports communication over open networks, such as the
internet, privacy and data integrity. In this way, your payment information is securely and fully
encrypted and transmitted to the relevant bank. All your information, such as name, last name,
credit card number, is secured from the beginning of your shopping until the last moment.

In addition, every transaction over 500 TL is subject to 3D Secure; 3D Secure is a secure payment
system developed by card companies for the security of your online shopping. This application is
called “Verified by VISA” for Visa credit cards and “SecureCode” for Mastercard credit card. For
purchases made using this method, the card holder must confirm the purchases made with a
special code given to him.
Information entered by the customer for payment (example: credit card number, Security
number, 3D password, etc.) is not stored by our company. This information is transferred without
intermediaries to the banks we have contracted, encrypted with SSL-based encoding.


How can I make payment?
You can pay by Visa and Mastercard credit cards.


How do you ensure card security?
TSL 1.0 and SSL 3.0 256-BIT Transport Layer Security (TLS), formerly called Secure Sockets Layer
(SSL), is an encryption protocol that supports communication over open networks, such as the
internet, privacy and data integrity. In this way, your payment information is securely and fully
encrypted and transmitted to the relevant bank. All your information, such as name, last name,
credit card number, is secured from the beginning of your shopping until the last moment.

In addition, every transaction over 500 TL is subject to 3D Secure; 3D Secure is a secure payment
system developed by card companies for the security of your online shopping. This application is
called “Verified by VISA” for Visa credit cards and “SecureCode” for Mastercard credit card. For
purchases made using this method, the card holder must confirm the purchases made with a
special code given to him.
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‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎Information entered by the customer for payment (example: credit card number, Security
number, 3D password, etc.) is not stored by our company. This information is transferred without
intermediaries to the banks we have contracted, encrypted with SSL-based encoding.


Delivery

What cities do you deliver to?
We can deliver all over the world.


Which cargo company do you deliver with?
We work with  DHL EXPRESS shipping company.


How many days will my cargo are delivered?
After your order is delivered to the cargo, if the delivery place is in the city center, it will be
delivered to you within 2.5 business days.


How is the delivery process progressing?
You can order from our website 24 hours a day, 7 days a week.
 Orders placed before 11:00 are delivered to the cargo on the same day.
 Orders placed after 11:00 are delivered to the cargo the next day.
 During campaign periods, this period may vary depending on the intensity.

Can we choose delivery time and/or day?
Delivery time and/or day cannot be selected.
How do I get my cargo tracking number?
After your order is delivered to the cargo, you can contact us via WhatsApp and get your tracking
code.

Can I create different addresses as delivery addresses?
You can create different delivery/billing addresses in the “My addresses” section under the “My
Account” menu on our website.

Return

Can I return delivered products?

Overseas orders cannot be returned and replaced . Please write to us about your problems with
products and orders. We'll be happy to assist you.

banka

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